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Terms & Conditions

Payment Terms

All invoices are due within 30 days of invoice date or before the course start, whichever date comes first. Course spaces are confirmed once payment has been received.

Bank Charges / Fees

Any bank or credit cards charges, including currency commission and fees must be covered by the attendee.

Travel & Accommodation

Travel and accommodation is not included in the price.

Transfer Fee

There is no charge for transferring your booking to the same course on an alternative date provided you notify us at least 15 working days before the start of the course.

If you notify within 15 working days of the course start date, we reserve the right to refuse the transfer or to apply a transfer fee of 20% of the course price (plus VAT).

After a transfer, the booking will be non-refundable. Please note that we cannot allow more than one free transfer.


Up to 45 days before the start date of the course

You can request a refund by emailing education@actineo.email up to 45 days before the start date of the course. Any transaction fees we incur will be deducted from the refund total.

45 days before the start of the course or later

If you withdraw within the 45-day period, the full fee will remain payable. You can, however, nominate a substitute attendee or transfer the booking to another class.


There is no charge to substitute a delegate.


If you fail to attend the course on which you are booked and have not given prior notice, then the course fee will remain payable in full.

Cancellation By Actineo Consulting LLP

We reserve the right to cancel or reschedule a public course. In the unlikely event that this happens, you will be notified 5 working days before the course start date and we will make every effort to accommodate delegates on an alternative course or refund payment in full.

Please note that we will not reimburse any travel and accommodation expenses or other costs incurred.

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