with Cliff Hazell
Today it’s common for company leaders to express a desire to be more agile, and many embark on expensive change journeys, to make their teams more agile.
After years on this journey fraught with “resistance” and lots of change, and yet seldom able to show results that are meaningful to customers or the business.
Part of the problem is the core assumption that the problems, and therefore solutions exist at the team level or with the individual humans.
My experience is that to delight customers, collaboration is required between the humans, teams and departments. This focusing on the parts (individuals and teams) rarely improves the whole, in ways customers will appreciate or pay for.
