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Jose Casal

Ticket Size Does Not Matter

In practically every training class and consultancy work we do in Actineo there are two ideas that someone will bring up at some point: Ticket size matters Tickets need to be of the same size To me, those are two myths. I tend to argue that “ticket size does NOT matter“, although what I really …

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[#004] How to Start Changing an Unhealthy Work Environment

Do you think backbiting is happening at your workplace? In this video, Glenn Rolfsen explores what can create of a toxic work environment. He presents the factors that determine the quality of your working life. Finally, Glenn suggests an approach that can put a permanent end to slander, bad-mouthing and bullying among adults in the …

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