Jose Casal

Ticket Size Does Not Matter

In practically every training class and consultancy work we do in Actineo there are two ideas that someone will bring up at some point: Ticket size matters Tickets need to be of the same size To me, those are two myths. I tend to argue that “ticket size does NOT matter“, although what I really …

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Talks: The Emergence of Business Agility and why it is not an option

Abstract By now, we all know that software is at the core of most businesses. The world of business continues to accelerate at a pace that appears to be increasing. The key competitive advantage appears to have moved from product innovation and development to business model innovation. Yet, most companies are still trying to run …

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[#004] How to Start Changing an Unhealthy Work Environment

Do you think backbiting is happening at your workplace? In this video, Glenn Rolfsen explores what can create of a toxic work environment. He presents the factors that determine the quality of your working life. Finally, Glenn suggests an approach that can put a permanent end to slander, bad-mouthing and bullying among adults in the …

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[#003] Building a Psychologically Safe Workplace

This video explores the concept of Psychological Safety. This is at the core of the Google research on great teams and working spaces. It is particularly true for environments with high interdependence and uncertainty as the vast majority of software companies are. Building a psychologically safe workplace Amy Edmondson 11:26 AFTER WATCHING THE VIDEO This is …

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[#002] How Google Builds the Perfect Team

This short video from Charles Duhigg covers how Google aims to build great teams and what sort of things are needed for that to happen. How Google builds the perfect teamCharles Duhigg02:22 RELATED MATERIALS The surprising thing Google learned about its employees and what it means for today’s students (Washington Post) AFTER WATCHING THE VIDEO This …

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